Contents
1. Payment Process / Checkout Procedures
2. Right to cancel
3. Delivery
4. Returns
5. Returning Items
6. Limitation of Liability
1. Payment Process / Checkout Procedures
(1.1) Payment methods accepted.
Items will not be dispatched until full payment has been received and cleared into our account (Paypal, Google or Bank Account). Buyers can pay by Bank Transfer Credit or Debit Card via Google Checkout or PAYPAL. All payments must be received in GBP £ Sterling, otherwise it will be returned to sender.
(1.2) VAT receipts and invoices
Value Added Tax is currently included in our prices, at the rate of 17.5%. VAT invoices are included as default. Non-EU customers still have to pay the full price shown on the listing, please contact your local Tax office to reclaim any taxes that maybe due. Our VAT No. for reference purposes is GB 800982145
(1.3) Customs & Excise Charges
Overseas customers, please be aware that your country may charge you customs and excise taxes on this item, we will not send this item marked as "gift" to avoid these charges, as in our country this is classified as illegal, all packaging will be clearly marked and labeled.
2. Right to cancel
(2.1) Under the Distance Selling Regulations Act, the buyer has the right to cancel their purchase at any time up to the end of 7 days after you receive the goods. To exercise your right of cancellation, you must give written notice to PCArena by email (returns@pcarena.co.uk). If you exercise your rights of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to PCArenal at your own cost. Return Postage from Buyer to PCArena is non-refundable under the Rights of Cancellation Agreement.
(2.2) The goods must be complete, un-opened and unused, no packaging seals should be broken or labels removed. PCArena will issue a full refund for the item only via your original payment method.
(2.3) If any of the seals, labels or internal packaging have been opened / broken or any items are missing, this item is now classified as "Used" and not as "New", therefore, we cannot resell this item at its full value. PCArena will administer a 40% re-packaging fee and refund the further 60% of the value of the item only to you via your original payment method.
3. Delivery
(3.1) Delivery destinations
PCArena currently posts to UK post codes only. Local Collection is only permitted if you contact us prior to order.
Shipping costs will be paid by the buyer, and will be clearly stated & added to the invoice during checkout.
(3.2) Shipping Times.
All our items are dispatched Monday to Friday at 17:00 hours. For same day dispatch, confirmed payment must be received before 15:00 hours. All orders placed on Saturday or Sunday or a Bank Holiday are dispatched on the next possible working day.
(3.3) Receiving your order.
For any signed for delivery service upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please refuse the delivery. If you are unable to check the contents of your delivery at the point of delivery then please sign for the parcel as "UNCHECKED". Failure to do so may affect any warranty / refund claims that you make thereafter.
(3.4) Delivery Times / Items Not Received for UK Customers
All orders are sent by Royal Mail, Parcel Force or a courier of our choosing & will be with you within 3 days of receiving your confirmed payment. If you have not received your order after 3 days then please contact us to help trace your order.
(3.5) Record of dispatch.
We keep a record of all dispatched orders so we can trace any delivery.
(3.6) Non-Receipt of Delivery.
If delivery is not possible, because "no one is home" or the address provided by yourself is incorrect, the item will be returned to sender. If this happens, the full cost of re-shipping the product will be payable again. Please make sure your contact and delivery details are correct and that there is someone available to sign-for or collect the parcel.
(3.7)Reporting Non-Receipt of order.
If an order does not arrive you must report this to us within 14 days of our confirmed dispatched email for us to investigate why you have not received your goods. We will try to help with any report of non-receipt after this time however you will need to make your own claim against the carrier if over the 14 day period.
4. Returns
(4.1) Faulty / Incomplete items under the Distance Selling Regulations Act must be reported within 7 business days of receiving product. All items returned within 7-business days of delivery are eligible for a full refund or "a like for like" replacement. Items reported after the 7 business day cut off period, will be replaced only, no refund is available after 7 business days of receiving your product. If a product is out of stock or has been discontinued, your returned faulty item will be sent back to manufacturer for repair or replaced with a similar, equal valued item. All PCArena items and products come complete with full 12-month warranty, if the your product fails to operate in the required manner within this time period, PCArena will gladly accept the item back for replacement.
(4.2) Items Damaged / Missing in Transit
If a signed for delivery method is chosen, you will be asked to sign for the goods to say that they have been received in good condition. If the package does not appear to be in good condition then please refuse the delivery, the item will be returned to ourselves and we will immediately dispatch a replacement. If you are unable to check the contents of your delivery at the point of delivery then please sign the couriers paperwork for the parcel as "UNCHECKED", failure to do so may affect any warranty / refunds.
(4.3) If the item has been signed for as "UNCHECKED", please open the parcel within 7 days to check the contents for damage and completeness. If after, opening the parcel, you discover any items that are damaged or missing in transit from PCArena to you, we ask that you report it to us within 7 business of receipt days by email, giving your order number and details of the goods ordered. The internal contents of the package should not be opened, all items should be returned in their original packaging, complete with all accessories and documentation. Once received back into our warehouse, we will immediately issue a replacement or full refund to you via your original payment method.
(4.4) If after receiving your item from PCArena, you discover the item to be faulty, we ask under the Distance Selling Regulations Act that you contact our support team within 7 business days of receipt by email. PCArena, will attempt to provide support first on the faulty item. If after providing support, we deem your item to be faulty, we will ask you to please return the item back for refund or replacement.
(4.5) Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage & a reasonable testing fee. The tested item will not be returned until return payment has been received.
(4.6) If the returned item is sent back to us and we discover any items missing and not previously reported to us we shall treat this item now as "Used" and not as "New", therefore, we cannot resell this item at its full value. PCArena will administer a 40% re-stocking fee and refund the further 60% of the value of the item only to you via your original payment method. If a replacement is required, we shall remove the "missing item" from the new product before dispatch.
(4.7) If any of your purchases develop a fault, and it is more than the 7 days of receipt, then provided your item is within its 12 month warranty period, you are entitled to a warranty repair or "like for like" replacement (No refund permitted after 7 days of receiving the product). In some cases, manufacturers provide a specialist full on-site service and/or telephone help facilities for your convenience, which we recommend you use in order to correct the fault quickly. Please contact PCArena via email, we will attempt to provide support first on the faulty item. If after providing support, we deem your item to be faulty, we will ask you to please return the item back for replacement.
5. Returning Items
(5.1) Before returning any item to PCArena, please email our support team reporting the fault (returns@pcarena.co.uk) & when nescesary to return the item we will send you an email with full return details and an RMA number.
(5.2) All RMA numbers are valid for 28 days, after which you will have to re-apply. The printed out email return instructions must be included with the returned item. All items returned to PCArena Returns Department are to be returned at the buyers expense.
Customers should return the item via a method that is both traceable & offers sufficient insurance cover if the item goes missing in transit.
(5.3) It is the buyers responsibility to ensure the item is packaged adequately, posted correctly and the item is insured against loss. We are not responsible for any losses or damages to mail while returning returned merchandise. Returned items with signs of abuse or intentional damage will be refused and returned to sender at senders cost. Please ensure that all contents are included, e.g. manuals, cd roms, cables etc, as this may affect your refund / replacement and the time to process your claim.
We will not accept any returns that do not have a valid RMA number & the RMA number clearly displayed on the outside of the package. Items sent back without an RMA number on the outside will be refused at our delivery site & returned to you.
6. Limitation of Liability
(6.1) If you are a consumer PCArena shall not be liable to you for any loss or damage in circumstances where: There is no breach of a legal duty owed to you by the Supplier or by its employees or agents;
: Such loss or damage is not a reasonably foreseeable result of any such breach;
: Any increase in loss or damage resulting from breach by you of any term of this contract.
(6.2) If you are a business customer PCArena shall not be liable to you for any indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement including but not limited to the following; loss of business; loss of data; loss of profits; loss of goodwill; loss of anticipated savings or loss of revenue even when advised of the possibility; or any indirect or consequential losses, liabilities or costs.
(6.3) If you are a business customer then the aggregate liability of PCArena (whether in contract or for negligence or breach of statutory duty or otherwise howsoever) to you for any loss or damage of whatsoever nature and howsoever caused shall be limited to and in no circumstances shall exceed the price of the goods in question.
Games Galaxy Ltd trading as PCArena.co.uk
Unit 6,
Kingsgrove Industrial Estate,
Invincible Rd,
Farnborough,
GU14 7SS.
VAT No 80098215
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